Refund Policy

Refund & Cancellation Policy

At SDM System and Solution Private Limited, we strive to provide high-quality industrial gas detection products, services, and solutions. We understand that occasionally a product may need to be returned or a service cancelled. This policy outlines the terms and conditions for refunds, returns, and cancellations.

1. Product Returns & Refunds

Eligibility

Returns are accepted only under the following circumstances:

• The product delivered is damaged, defective, or not as described.
• The product does not match the specifications agreed upon at the time of order.
• The product is still in its original packaging, unused, and in a resalable condition.

Timeframe

Requests for return or refund must be initiated within 7 business days from the date of delivery. After this period, returns will not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

• Customized or specially ordered products.
• Consumables such as sensors, calibration gases, spare filters, etc., once opened or used.
• Products that have been installed, commissioned, or programmed.
• Software, licenses, or digital documents.
• Items damaged due to misuse, negligence, or improper storage.
• Products without original packaging, manuals, or accessories.

Return Process

• Contact our customer support at +91-8909902220 or email support@sdmsystem.in with your order details and reason for return.
• Upon approval, you will receive a Return Merchandise Authorization (RMA) number.
• Ship the product to our address (provided with the RMA) with the RMA number clearly marked on the package.
• The product must be securely packed to avoid damage during transit.

Refund Processing

• Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed within 7-10 business days to the original method of payment.
• Shipping and handling charges are non-refundable, unless the return is due to our error.
• Any bank charges or transaction fees incurred will be deducted from the refund amount.

2. Service Cancellations & Refunds

Prepaid Services (AMC, Calibration, Installation)

• Cancellation of a prepaid service must be requested in writing at least 14 days before the scheduled service date.
• A cancellation fee of 25% of the service value will be deducted for cancellations made within 7-14 days of the scheduled date.
• Cancellations made less than 7 days prior to the scheduled date are non-refundable.
• If the service has already been partially performed, refunds will be prorated based on the completed portion.

Customized Solutions / Projects

• For turnkey projects, system integration, or customized solutions, once the order is confirmed and engineering has commenced, cancellations may incur charges up to 50% of the project value.
• Any advance payments are non-refundable once design, procurement, or fabrication has started.

3. Damaged or Defective Products

• If you receive a damaged or defective product, please report it within 48 hours of delivery with photographic evidence.
• We will arrange for a replacement or repair, at our discretion, at no additional cost.
• If a replacement is not available, a full refund will be issued.

4. Warranty Claims

• Warranty claims are handled according to the manufacturer's warranty terms.
• Proof of purchase and warranty card (if applicable) must be provided.
• Warranty does not cover damage from improper installation, misuse, or unauthorized modifications.

5. Contact Us

If you have any questions about our refund policy, please contact us:

• SDM System and Solution Private Limited
• Phone: +91-8909902220
• Email: support@sdmsystem.in